Ted Boyce
Director of Quality, Training and Organizational Development Hathaway Dinwiddie Construction Company CQEC Member at Large |
"I believe that Quality is today where Safety was 20 years ago. In order to change what we do, we have to change how the industry and its stakeholders view and value it. The CQEC has the potential to do this. And, I feel that what we’re doing at Hathaway Dinwiddie can both benefit from and contribute to this mission.”
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Thomas E. (TED) Boyce is the Director of Quality, Training, and Organizational Development at Hathaway Dinwiddie Construction Company, a premier General Contractor serving California. He has been working in this capacity for 2 years after having worked with Hathaway Dinwiddie for more than a decade as a consultant to its now world-class safety program.
Trained as a behavioral psychologist, Dr. Boyce has 25 years of experience in culture change and brings a unique perspective to construction quality. With a focus on “how do we get people to do what we’re asking of them?”, his practical boots on the ground approach has contributed to the development of realistic yet effective organizational change processes by narrowing their application to that which is focused and efficient in producing the intended result. He believes ease of use and a clear value proposition are critical factors in the successful adoption of any quality program.
To this end, Ted is using the same approach with Hathaway Dinwiddie’s quality process that he did to assist them in producing culture change through safety: 1) involve those who you want to participate and give everyone a role; 2) do fewer things well rather than many things poorly; 3) focus upstream on clearly defined critical behaviors; 4) objectively measure the impact of whatever you do to change performance; 5) praise good performance to create a culture of reporting, and 6) regularly feedback the results of your efforts to all key stakeholders, including those at the front-line of the business.
Ted received his Ph.D. in Psychology from Virginia Tech and is a full-member of the American Psychological Association and the international Association for Behavior Analysis. Regarded as a thought-leader in culture change, leadership, and occupational safety, when he is not at his office in SF, he can likely be found sharing his thoughts at one of many local, regional, or national conferences at which he is invited to speak each year.
Trained as a behavioral psychologist, Dr. Boyce has 25 years of experience in culture change and brings a unique perspective to construction quality. With a focus on “how do we get people to do what we’re asking of them?”, his practical boots on the ground approach has contributed to the development of realistic yet effective organizational change processes by narrowing their application to that which is focused and efficient in producing the intended result. He believes ease of use and a clear value proposition are critical factors in the successful adoption of any quality program.
To this end, Ted is using the same approach with Hathaway Dinwiddie’s quality process that he did to assist them in producing culture change through safety: 1) involve those who you want to participate and give everyone a role; 2) do fewer things well rather than many things poorly; 3) focus upstream on clearly defined critical behaviors; 4) objectively measure the impact of whatever you do to change performance; 5) praise good performance to create a culture of reporting, and 6) regularly feedback the results of your efforts to all key stakeholders, including those at the front-line of the business.
Ted received his Ph.D. in Psychology from Virginia Tech and is a full-member of the American Psychological Association and the international Association for Behavior Analysis. Regarded as a thought-leader in culture change, leadership, and occupational safety, when he is not at his office in SF, he can likely be found sharing his thoughts at one of many local, regional, or national conferences at which he is invited to speak each year.